(410) 814-7547

Management Analyst

RightDirection Technology Solutions, LLC

Duties and Responsibilities

  • Review required sample of outgoing FOIA responses to ensure proper coordination with appropriate Department of State offices, complying with FOIA regulations and policies, and ensuring full responsiveness to the requests.
  • Review and evaluate the prime contractor’s training program for FOIA staff members and provide assessment to USG.
  • Identify and document contracting issues and develop contract improvement initiatives.
  • Collaborate with the primary contractor and GTMs in the development, implementation and oversight of centralized contract tracking and reporting on all quality assurance activities and findings.
  • Assists the government with identifying actual and potential conflicts in contract requirements and provide recommendations for remedy.
  • Participate in relevant management meetings and workgroups to support objectives
  • Facilitates Quarterly Quality Reviews (QQRs) and other formal quality-related reviews.
  • Develops and maintains NVC and KCC procedures for quality assurance, inspection throughout the VSS support contract lifecycle.
  • Develop and implement records management program for filing, protection, and retrieval of records, and assure compliance with programs throughout the VSS support contract lifecycle.
  • Coordinates ongoing internal primary contractor contract evaluations.
  • Design, evaluate, approve, and recommend FR operator certification to USG based on quality assurance assessments.
  • Conducts quality assurance assessments via on site and desk review processes.
  • Establishes risk assessment methodologies and oversees the risk assessment process.
  • Establishes Technical Monitoring Plans (TMPs), performs monitoring, and tracks the progress of corrections/issue resolution.
  • Provides support and technical assistance to the COR, GTMs and other USG staff with the primary contractor related contracting and procurement responsibilities.
  • Reports on the primary contractor contract information and contract lifecycle activities.
  • Assists with maintenance of contract COR Working files on the NVC and KCC shared network drive and other assigned functions to assist the COR, A/COR and GTMs. Establishes methodologies to track incoming work and throughput and prepares briefing material to show any changes in inputs and outputs.
  • Assists with implementation and maintenance of incentive/disincentive program with prime labor contractor.
  • Maintain confidentiality of information and insight obtained while performing job duties. Will require signing and adhering to Non-Disclosure Agreement throughout the VSS support contract lifecycle.
  • Other duties as assigned.

Specialized Requirements

  • Bachelor’s Degree (advanced degree preferred)
  • Three (3) years’ experience monitoring federal government contracts or direct knowledge and understanding of consular contracts, regulations
  • Three (3) years of written and oral communications in an office environment related to visa work
  • Three (3) years of policy development, international relations, intelligence community, legal and/or foreign service

Proficient utilizing a variety of office software, specifically MS Word, MS PowerPoint, MS SharePoint, MS Excel and MS Outlook

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